Technical Dispatcher IT Service (m/f/d)

Job description

Actief Personalmanagement GmbH is your reliable partner for exciting and varied jobs in Berlin and Brandenburg. We work together with numerous partner companies and are now looking for active support!

Are you an organizational talent with an interest in ICT services and a passion for precise coordination? Then this position as an ICT service dispatcher could be just right for you. In this role, you will take on a central function in the planning and implementation of our maintenance and troubleshooting assignments. If you value a structured and solution-oriented working environment and would like to join a dynamic team, we look forward to hearing from you!

We offer you:

• Exciting tasks: Take on a central role in the planning and coordination of ICT services and put your organizational skills to full use.
• Dynamic environment: Work in a committed team that is characterized by an open and supportive working atmosphere.
• Attractive remuneration: Benefit from fair pay and additional benefits.
• Development opportunities: Get the chance to develop professionally and personally and take on responsibility in a growing area.
• Modern work equipment: Work with the latest technology and software in a modern working environment.

Your area of responsibility:

• Advising our customers on maintenance contracts in the ITC sector
• Planning and coordination of maintenance and troubleshooting assignments
• Creation and management of deployment plans for service technicians, 
• System partners and subcontractors
• Monitoring and escalation in the event of non-compliance with service level agreements (SLAs)
• Responsibility for technical and procedural matters in your area of operation
• Representation of our interests vis-à-vis clients

What you bring with you:

• Completed technical training (communications engineering, IT system electronics) or comparable qualification
• Alternatively, commercial training with an affinity for ITC or scheduling experience
• Experience in a service environment (e.g. scheduling or service desk)
• Customer and service-oriented way of working
• Structured and solution-oriented approach
• Perfect knowledge of German