Kundenberater (m/w/d) / Inbound / Service

Job description

Im Auftrag eines namhaften Kunden aus der Region Köln suchen wir genau Sie als Kundenberater (m/w/d) für die Kundenbetreuung im deutschsprachigen Raum.

If you enjoy a communicative task in a professional team, you've come to the right place!

This is what you can expect from us:

• Secure job with permanent employment contract
• Concrete chance of being taken on
• Jobticket kostenfrei
• Attractive salary package according to BAP tariff
• Personal support from our competent team on site
• Vacation and Christmas bonus
• Long-term employment in a renowned company in the region

Your tasks:

• Support for various sales customer projects (B2B)
• Collaboration in the service team via ticket system
• Customer advice via telephone and/or video telephony
• Customer advice for minor technical problems
• Support for existing customers
• Satisfaction surveys

Your profile:

• Sie arbeiten Kundenorientiert und sind Kontaktfreudig 
• Begeisterungsfähigkeit für neue IT Systeme
• Expressiveness and professional appearance on the phone
• Ability to explain complicated issues simply