Call Center Agent (m/f/d)

Job description

A varied role as a call center agent (m/f/d) awaits you at our renowned customer. Put your skills to good use and grow with us!

Benefits

• Long-term employment opportunity in a company in the region
• A wide range of discounts and exclusive employee offers through Corporate Benefits
• Very good chances of subsequent recruitment and permanent employment
• Fair pay according to the GVP tariff, including vacation and Christmas bonuses
• Professional and personal support from an ACTIEF contact person
• Free preventive medical checkups and work clothes provided

Tasks

• Receiving and processing customer inquiries by phone, email, or chat
• Recording and maintaining customer data and documenting interactions in the system
• Resolving inquiries, problems, and complaints in compliance with quality standards
• Advising customers on products, services, and offers
• Forwarding complex inquiries to the relevant departments and following up on open cases

requirements

• Completed training or initial professional experience in customer service or call centers
• Friendly, communicative manner and empathy when dealing with customers
• Ability to convey complex information in an understandable way and respond to individual needs
• Confident use of common PC applications and call center software
• Team-oriented approach to work and high resilience, even in stressful situations