Customer Account Manager (m/f/d)

Job description

We are looking for you as a customer service representative (m/f/d) to place with our renowned customer in the Michelau area.

Benefits

• Long-term employment opportunity in a company in the region
• A wide range of discounts and exclusive employee offers through Corporate Benefits
• Very good chances of subsequent recruitment and permanent employment
• Fair pay according to the GVP tariff, including vacation and Christmas bonuses
• Professional and personal support from an ACTIEF contact person
• Free preventive medical checkups and work clothes provided

Tasks

• Control and monitoring of timely customer deliveries
• Creation, checking, and processing of deliveries in SAP (especially VL10I)
• Prioritization of customer orders in coordination with production and logistics
• Coordinating appointments with customers and proactively providing information in the event of deviations
• Monitoring of order backlogs and delivery schedules
• Clarification of quantity, deadline, and system deviations
• Close cooperation with materials planning, shipping, and production planning
• Maintenance and updating of customer-relevant master data in the ERP system
• Participation in the analysis and optimization of delivery performance (OTIF, KPIs)

requirements

• Completed commercial or logistics training (e.g., industrial clerk, freight forwarding clerk, or comparable)
  
• Professional experience in customer scheduling or order management
• Very good SAP skills, especially VL10I, are essential.
• Strong customer focus and excellent communication skills
• High problem-solving skills and assertiveness
• Structured, independent, and resilient approach to work