IT Support Employee (m/f/d)

Job description

We are looking for an IT support employee (m/f/d) for our client in Freiburg through direct placement.

(Jahresgehalt bis zu 46.000€)

Do you have experience in 1st, 2nd, or 3rd level support and want to work in a new environment?

Then apply to us.

Tasks

• Provision and configuration of IT hardware and software for employees
• First point of contact for technical problems and user inquiries (1st level support)
• Diagnosis and troubleshooting of hardware and software problems (2nd level support)
• Coordination with external service providers and manufacturers for complex problems (3rd level support)
• Documentation of incidents and solutions in a ticket system
• Performing regular system checks and maintenance
• Advising and training employees on IT topics and procedures
• Monitoring network security and implementing security protocols
• Management of user accounts and access rights
• Support in the planning and implementation of IT projects

requirements

• In-depth knowledge of IT technology and infrastructure
• Experience in 1st, 2nd, and 3rd level support
• Good knowledge of operating systems (Windows, macOS, Linux)
• Familiarity with network technologies and protocols