Customer service employee (m/f/d)

Job description

We are looking for a customer service representative (m/f/d) for our client in Freiburg through direct placement.

(Jahresgehalt bis zu 45.000€)

Do you already have experience in customer service in a company and are looking for a new working environment?

Then apply to us.

Tasks

• Support and advice for our customers by phone, email, and chat
• Processing customer inquiries and complaints
• Creation and maintenance of customer documents
• Coordination of returns and exchange processes
• Collaborating with internal departments to resolve customer issues
• Maintenance and updating of the knowledge database system
• Conducting customer satisfaction surveys
• Identifying opportunities for improvement in customer service

requirements

• Completed commercial training or similar qualification
• At least 2 years of experience in customer service or a similar role
• Good knowledge of MS Office