Customer Care Center Leader (m/f/d)

Job description

On behalf of our client in the Haßfurt area, we are seeking an experienced Customer Care Center Leader (m/f/d).

Benefits

• Long-term employment opportunity at an internationally successful company in the region
• A position of responsibility with the freedom to shape your work
• Permanent position with attractive compensation
• Flat hierarchies and an open and respectful work environment
• Opportunity to actively help shape processes and structures

Tasks

• Technical and Organizational Responsibilities of the Inside Sales Team
• Further developing internal processes and ensuring clear lines of responsibility within the team
• Customer Service, Contract & Order Management
• Interface Management – Close Collaboration with the Sales Director for Germany, Austria, and Switzerland (DACH), Sales, Project Management, Logistics, Product Management, Marketing, and Supply Chain
• Reporting & Management

requirements

• Several years of experience in sales, customer service, or a similar leadership role
• Excellent knowledge of ERP and CRM systems
• Ability to motivate and lead a sales team 
• High level of process and organizational expertise
• Native German speaker; excellent spoken and written English skills; knowledge of French is a plus