Call Center Agent (m/w/d) VZ & TZ

Job description

In Zusammenarbeit mit unserem Partner in 76139 Karlsruhe-Hagsfeld suchen wir ab sofort Call Center Agents (m/w/d) für den Bereich Outbound. Eine Anstellung in Teilzeit ist möglich.

Quereinsteigende sind wie Berufserfahrende herzlich willkommen. Unser Partner unterstützt Sie mit einem klar strukturierten Einarbeitungsplan.

Benefits

• Long-term employment opportunity in a company in the region
• A wide range of discounts and exclusive employee offers through Corporate Benefits
• Very good chances of subsequent recruitment and permanent employment
• Fair pay according to the GVP tariff, including vacation and Christmas bonuses
• Professional and personal support from an ACTIEF contact person
• Free preventive medical checkups and work clothes provided

Tasks

• Receiving and processing customer inquiries by phone, email, or chat
• Recording and maintaining customer data and documenting interactions in the system
• Resolving inquiries, problems, and complaints in compliance with quality standards
• Advising customers on products, services, and offers
• Forwarding complex inquiries to the relevant departments and following up on open cases

requirements

• Friendly, communicative manner and empathy when dealing with customers
• Sicherer Umgang mit gängigen PC-Anwendungen