Service Technician (m/f/d) in Mechanical Engineering

Job description

To support our client, we are looking for a service technician (m/f/d) who will assist customers with technical issues and handle the maintenance, repair, and commissioning of the machines.

Benefits

• A varied role with a permanent position at the office and direct contact with customers
• A structured onboarding process and collaboration with the technical departments
• Professional tools and IT equipment, as well as a vehicle equipped for service calls
• Quick decision-making processes and the opportunity to contribute your own ideas
• Various additional benefits, including an employee ID card, corporate benefits, JobRad, a childcare subsidy, and company-sponsored retirement and health plans

Tasks

• You will assist customers with technical issues and handle service requests by phone, email, or remote support
• They analyze technical malfunctions and determine the necessary support, such as by providing replacement parts or performing on-site service calls
• You plan and coordinate service orders in consultation with customers and the relevant internal departments. In doing so, you take into account the scope of work, material requirements, and scheduling.
• You will perform maintenance and repair work as well as commission the machines at the customer's site
• You will document the work performed and the technical solutions implemented, and oversee the respective service processes until their completion
• With your experience and suggestions for improvement, you will support the further development of the machines and service processes

requirements

• Completed technical vocational training as a mechatronics technician (m/f/d), electronics technician (m/f/d), industrial mechanic (m/f/d), or a comparable qualification with relevant professional experience
• Work experience in technical service, maintenance, or customer support in the mechanical and plant engineering industry
• Technical expertise and a structured approach to analyzing and troubleshooting problems
• Ability to explain technical concepts in a way that is easy to understand
• The ability to work independently and in an organized manner, as well as a confident and professional demeanor when interacting with customers
• Knowledge of Siemens S7 / TIA Portal or drive technology is a plus
• Willingness to work on client assignments that may last several days
• A Class B driver's license and good German and English language skills for communicating with customers