Customer Service Representative (m/f/d)

Job description

A varied role as a Customer Service Representative (m/f/d) awaits youat our renowned customer. Put your skills to good use and grow with us!

Benefits

• Long-term employment opportunity in a company in the region
• A wide range of discounts and exclusive employee offers through Corporate Benefits
• Very good chances of subsequent recruitment and permanent employment
• Fair pay according to the GVP tariff, including vacation and Christmas bonuses
• Professional and personal support from an ACTIEF contact person
• Free preventive medical checkups and work clothes provided

Tasks

• First point of contact for customers
• Responding to customer inquiries and handling customer complaints
• Management of orders, timely order processing via the ERP system, including customer-specific master data maintenance
• Support for the order-to-cash process (e.g., forecasting)
• Developing solutions for customer requirements
• Suggestions for improvement with regard to the work process
• Registration/filing/archiving of customer-related documents
• Close cooperation with internal interfaces such as sales and supply chain
• Compliance with applicable GLT guidelines and processes

requirements

• Completed commercial training or a comparable qualification
• Experience in administrative tasks and working with MS Office, especially Excel and Word
• Independent, structured approach to work and good organizational skills
• Strong communication skills and ability to work in a team
• High degree of accuracy and sense of responsibility