Customer Service Representative (m/f/d)

Job description

We are seeking a Customer Service Representative (m/f/d) for our client in Eschbach as part of a direct placement.

Do you have experience in the freight forwarding/logistics industry? Do you enjoy working as part of a team, and are you reliable and confident in using IT systems?

Then this is your new job!

Benefits

• A job with growth opportunities at a stable, forward-thinking company
• Comprehensive induction and further training opportunities
• Mobile working possible
• A selection of flexible benefits, health management, financial planning, and a company pension plan
• 30 days of vacation and a working time account, Christmas bonus and vacation pay
• Option to get a company bike through Company Bike

Tasks

• Handling shipment-related irregularities and managing shipment tracking
• Providing support and advice to customers in day-to-day business—in a professional and service-oriented manner
• Monitoring interfaces and ensuring smooth operations
• Complete and thorough documentation of discrepancies at the transit terminal

requirements

• Apprenticeship as a Business Administrator (m/f/d) in Freight Forwarding and Logistics Services, as a Warehouse Logistics Specialist, or a comparable business administration apprenticeship with experience in freight forwarding.
• A strong service-oriented mindset and customer focus 
• Independent and reliable way of working
• Very good proficiency with IT systems
• Good English skills; knowledge of French is a plus