Order Management / Customer Service Representative

Job description

We are looking for an Order Management / Customer Service Representative (m/f/d) for an in-house position for a client in Brackenheim—direct placement!

(Annual salary up to €42,000—depending on qualifications and experience)

Do you have a business-related apprenticeship or degree and have you already gained some experience in customer service and/or order processing?

Are you looking for a secure job at a forward-thinking company with flat hierarchies, as part of a motivated and dedicated team?

Then apply directly with us—we'll connect you with our client!

Benefits

• A secure job at a forward-thinking company
• In-depth training in the job responsibilities
• Flat hierarchies and short decision-making processes
• Modern tools and digital processes
• A varied role with a great deal of autonomy
• A motivated and dedicated team
• Flexibility to optimize and further develop processes
• A motivated team with an open corporate culture
• Funding for Continuing Education and Professional Development Programs
• Regular employee events, easy access, free parking, and public transportation connections

Tasks

• You'll calculate costs for custom calendar projects and create tailored quotes
• You will be responsible for managing our existing customers on your own
• You will be responsible for handling customer orders from start to finish—from the initial inquiry through to delivery.
• You ensure that orders are processed smoothly
• You are the primary point of contact for our customers and ensure a high level of customer satisfaction

requirements

• A college degree or completion of a business program is preferred
• Previous experience in order processing, sales, or customer service is a plus
• Proficiency in using common IT programs (e.g., MS Office, ideally ERP systems)
• Structured, meticulous, and independent way of working
• Organizational skills and reliability
• Ability to work in a team and strong communication skills
• A strong commitment to customer service and a passion for working with customers