Technical Support (m/f/d)

Job description

Bei unserem renommierten Kunden, wartet eine abwechslungsreiche Tätigkeit als Technischer Support (m/w/d) auf Sie. 

Benefits

• Long-term employment opportunity in a company in the region
• A wide range of discounts and exclusive employee offers through Corporate Benefits
• Very good chances of subsequent recruitment and permanent employment
• Fair pay according to the GVP tariff, including vacation and Christmas bonuses
• Professional and personal support from an ACTIEF contact person
• Free preventive medical checkups and work clothes provided

Tasks

• Receiving and processing technical inquiries and malfunctions by phone, email, or ticket system
• Diagnosis and resolution of hardware and software problems as well as technical malfunctions
• Supporting users with the installation, configuration, and maintenance of IT systems and software
• Creation and maintenance of technical documentation and instructions
• Collaborating with other departments to solve complex technical problems

requirements

• Completed training in the IT field or comparable qualification
• In-depth knowledge of troubleshooting and repairing IT systems, networks, and software
• Experience with common operating systems (Windows, macOS, Linux) and network technologies
• Strong communication skills and patience when dealing with end users
• Independent and solution-oriented approach to work, as well as the ability to remain calm even in stressful situations